Customer refund policy

Because we are a platform, these rules outline what you can expect from the contributors of the items you buy. They apply to all contributors and customers.

The products that contributors sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Before you ask for a refund from an contributor

If you are experiencing a technical issue with the item we recommend that you contact the contributor of that item and seek assistance. Often they’ll be able to help to troubleshoot your problem.

If you would like to request a refund see this help article on how to ask for it.

Asking for refunds from contributors

We understand, however, that sometimes the contributor may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an contributor to provide you with a refund:

100% money-back guarantee*

You have 24 hours to inspect your purchase and to determine if it does not meet with the expectations laid forth by the seller. In the event that you wish to receive a refund, the contributor will issue you a refund and ask you to specify how the product failed to live up to expectations.

Item is "not as described" or doesn’t work the way it should.

If an item doesn’t work the way it should then the contributor is required to promptly fix the issue by updating the item. An item is "not as described" if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the contributor.

Item has a security vulnerability

If an item contains a security vulnerability and can't easily be fixed you would be entitled to a refund from the contributor. If the item can be fixed, then the contributor should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then we would expect the contributor to provide a refund for the item.

Item support is promised but not provided

If you have a current support entitlement, and you are not provided that support in accordance with the item support policy the contributor should provide you with a refund.

Resolving disputes - asking Material-UI Store to help

If you and an contributor can't come to an agreement about a refund, you can raise a dispute and have Material-UI Store investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by Material-UI Store is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

Neither Material-UI Store nor contributors are obliged to give policy refunds in any of the situations listed below.

  • You don't want it after you've downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund

Last update: November 26th, 2020.